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About the Company: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our APAC Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team. Key Responsibilities: As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products. • Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions • Serve as the SME leading multiple client implementation projects ensuring they have successful execution • Run workshops and client syncs as they progress through the different implementation stages • Provide post-implementation/Hyper-care support • Ensure a smooth customer experience by matching the products and Integrations to client needs • Develop & maintain product documentation with Product teams, providing internal knowledge transfer • Contribute to the product vision by relaying client feedback and pain points to Product teams • Troubleshoot and resolve Integration issues by providing technical support for clients • Play a role in fostering an ever improving culture and customer experience continuously • EP sponsorship available • MOM regulations: EP holders earning a fixed monthly salary of at least SGD 6,000 may apply for Dependant's Passes for eligible family members • Employee Stock Purchase Plan (ESPP) • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media • Dynamic & Global Team (we have been collaborating virtually for years!) • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates • Be a meaningful part in our success • every FlyMate makes an impact • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! • Work From Home Stipend • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)