브루커코리아
근무지
서울 송파구
고용형태
정규직
경력
신입
마감일
상시채용
학력
학사 이상
| 포지션 | 서비스팀 Field Service Engineer |
| 고용형태 | 정규직 |
| 근무지 | 서울 송파구 |
| 급여 | 회사 내규에 따름 |
[브루커 코리아] 서비스팀 Field Service Engineer
[담당업무]
- Performs site surveys, pre-installation, installation of Bruker Automated AFM Tools (AAFM/AFM/BioAFM/SOM/NI products) for customers both domestic and international
- Performs monthly, quarterly, biannual, and annual periodic maintenance within established time frames of Bruker - Analytical/Metrology Tools for customers both domestic and international
- Provide high level technical support to external customers at their location
- Provide on-site training to the customers
- Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
- Develop Service technical documentation
- Create, develop, and continuously improve the customer support & applications knowledge database
- Timely and professionally handle field service calls and issues arising from the field service
- Performs basic applications support of Bruker Analytical/Metrology Tools for customers both domestic and international
- Visits, triage with field applications scientists as appropriate
- Timely complete and submit all required paperwork
- Flexible schedule; team runs 24/7/365 to accommodate our customer’s needs
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
- Other duties commensurate with the capabilities of a Field Service Engineer
[지원접수]
- 접수기간: 03월 31일 ~ 채용시마감
- 문의처: 01037100415 hyungmee.choe@bruker.com
- 이력서:국문, 영문
[필요역량]
- 공정 안전자료 실무경험(예, PSM 공정안전자료, SOP, JSA 등)
- PSI(Process Safety Information) 관리 및 기술적 근거 작성 및 검토
- 영문 기술문서 이해 능력
- 다양한 인원과 업무를 수행할 수 있는 의사소통 능력
- 안전에 대한 책임 의식
[복리후생]
- 성과에 따른 성과급
- 차량유지비
- 자유로운 연차 사용
- 어학 및 체력단련비 지원
- 명절 선물
- 경조사 지원
- 생일 및 결혼기념일 축하금
- 휴대폰 사용료 지원
- 장기근속 포상
[기타정보]
- 70% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)
- 30% Knowledge data base development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc…)
ADDITIONAL RESPONSIBILITIES:
- Pre-sales support
- Other duties as assigned