서비스팀 Field Service Engineer

[브루커 코리아] 서비스팀 Field Service Engineer

[담당업무]

- Performs site surveys, pre-installation, installation of Bruker Automated AFM Tools (AAFM/AFM/BioAFM/SOM/NI products) for customers both domestic and international

- Performs monthly, quarterly, biannual, and annual periodic maintenance within established time frames of Bruker - Analytical/Metrology Tools for customers both domestic and international

- Provide high level technical support to external customers at their location

- Provide on-­site training to the customers

- Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

- Develop Service technical documentation

- Create, develop, and continuously improve the customer support & applications knowledge database

- Timely and professionally handle field service calls and issues arising from the field service

- Performs basic applications support of Bruker Analytical/Metrology Tools for customers both domestic and international

- Visits, triage with field applications scientists as appropriate

- Timely complete and submit all required paperwork

- Flexible schedule; team runs 24/7/365 to accommodate our customer’s needs

- Effectively handle multiple priorities, organize workload, and meet deadlines

- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

- Other duties commensurate with the capabilities of a Field Service Engineer

[지원접수]

- 접수기간: 03월 31일 ~ 채용시마감

- 문의처: 01037100415    hyungmee.choe@bruker.com   

- 이력서:국문, 영문

[필요역량]

- 공정 안전자료 실무경험(예, PSM 공정안전자료, SOP, JSA 등)

- PSI(Process Safety Information) 관리 및 기술적 근거 작성 및 검토

- 영문 기술문서 이해 능력

- 다양한 인원과 업무를 수행할 수 있는 의사소통 능력

- 안전에 대한 책임 의식

[복리후생]

- 성과에 따른 성과급

- 차량유지비

- 자유로운 연차 사용

- 어학 및 체력단련비 지원

- 명절 선물

- 경조사 지원

- 생일 및 결혼기념일 축하금

- 휴대폰 사용료 지원

- 장기근속 포상

[기타정보]

- 70% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)

- 30% Knowledge data base development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc…)

ADDITIONAL RESPONSIBILITIES:

- Pre-sales support

- Other duties as assigned