정보 시스템 운영자

Technical Know-How • Knowledgeable in products such as Windows, Cloud, Linux, or any related tools/technologies Incident Management • Knowledgeable in IT Service Management process • Monitor reactive cases owned by internal support organizations • Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health. Relationship Management • Know the customer and understand our customer’s expectations with their reactive support experience • Focus on critical issues to ensure customer satisfaction • Set proper expectations with customers for support Proactive management of reactive experience • Acknowledge and respond to customers' requests promptly • Anticipate risk and escalations based on customer context Escalation Handling • Handle high-risk escalations and gather/analyze information as needed to support the customer • Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders • Ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration Critical Thinking • Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention • Establish a customer obsession approach that puts the customer and the customer operational health in the center 의료보험 제공 • Corporate Insurance, Inpatient (입원) & Outpatient (외래진료) 보험 항공표 제공 (협의) 휴가 12일