As FOH Manager, you will take full ownership of the restaurant floor and guest journey, ensuring consistently high service standards while overseeing daily operations, team performance, and operational systems.
This is a hands-on leadership role suited to someone detail-driven, commercially aware, and passionate about hospitality excellence.
Key Responsibilities
Service & Guest Experience
• Lead all Front of House operations during service, ensuring smooth and efficient delivery
• Deliver and maintain exceptional customer service standards at all times
• Handle VIP guests, large group bookings, and customer enquiries
• Resolve customer feedback and complaints (VOC) professionally and proactively
• Optimise table turnover and seating flow to maximise efficiency without compromising experience
Operations & Systems
• Oversee day-to-day restaurant operations including opening and closing procedures
• Maintain and continuously improve SOPs, service standards, and operational systems
• Ensure food and beverage service meets presentation and quality expectations
• Coordinate closely with the kitchen to ensure seamless FOH–BOH communication
Team Leadership & Training
• Recruit, train, and develop FOH team members (waiters, hosts, runners, bar staff)
• Lead structured training programmes in service standards, food safety, and guest experience
• Manage rotas, shift scheduling, and team performance
• Conduct staff evaluations and support ongoing development
• Build a positive, professional, and team-oriented culture
Reservations & Administration
• Manage reservations, including large groups and private dining bookings
• Oversee seating plans and booking optimisation
• Handle administrative tasks (reports, scheduling, documentation)
• Provide daily, weekly, and monthly reporting to directors
Business, Cost Control & Marketing
• Support revenue growth and business development initiatives
• Assist with purchasing, stock monitoring, and cost control of service-related supplies
• Monitor labour efficiency and service KPIs
• Support marketing initiatives, including promoting events, offers, and menu updates
Compliance & Standards
• Ensure compliance with hygiene, food safety, health & safety, and licensing regulations
• Maintain high standards of cleanliness, organisation, and presentation across the restaurant
Salary: Starting from￡15 + benefits (negotiable based on the experience)
