그 외 경영지원 관리자

RESPONSIBILITIES • Team Management & Leadership: Directly manage, mentor, and inspire a high-performing team of Live Operations managers, coordinators, and specialists. Conduct regular performance reviews, set clear KPIs, and foster a collaborative, inclusive, and growth-oriented team culture. • Global Cross-Functional Leadership: Independently lead and optimize complex communication pipelines between multiple global teams across various time zones and channels, acting as the primary operational bridge between Europe and global HQ. • Operational Excellence & Lifecycle Management: Author, develop, and execute comprehensive live service operational plans; proactively monitor, mitigate, and report on critical live service issues. • Data-Driven Optimization: Establish, monitor, and analyze macro-level Key Performance Indicators (KPIs) to identify systemic areas for improvement and implement long-term solutions. • End-to-End Project Ownership: Lifecycle manage high-impact operational projects from inception to execution, defining scope, objective KPIs, and thorough post-mortem analyses. • Crisis & Incident Management: Serve as the ultimate escalation point for critical live-service incidents, leading the team through swift resolution strategies and post-incident reviews under pressure. Candidates who are currently based in the Netherlands and already have the right to work in the Netherlands without requiring relocation or work permit sponsorship may be given priority in the recruitment process. For exceptional candidates who meet the eligibility requirements for the Dutch Highly Skilled Migrant (HSM) scheme, work permit sponsorship will be considered. Other benefits: • Public Transport Expenses Coverage • maximum €450/month • Lifestyle Wallet • Gift Cards worth €150/month • Personal and Professional Growth Wallet • €1,200/year • Special benefits for birthdays and summer- and winter holidays • €600/year • Sponsored lunch in the office; free snacks and refreshments • Annual health checkup support • Healthy Lifestyle Support: gym memberships, therapy sessions