정보 시스템 운영자

• Provide first- and second-level support to partners on all co-marketing programs, funding claims, campaign execution, and tools (Partner Support Portal, claim systems, etc.). • Drive resolution of partner inquiries related to campaign strategy, budget approval, proof-of-performance submission, reimbursement, and compliance. • Perform L1 troubleshooting and resolve standard cases end-to-end; escalate complex or high-value cases to L3/global teams while owning follow-up until closure within agreed SLAs. • Collaborate with financial and global program teams to resolve noncompliance, funding disputes, and reimbursement delays. • Guide partners on localization requirements and content adaptation for respective markets. • Deliver clear, professional, and culturally aware communication (written and verbal) while respecting regional language and business nuances across the client region. • Conduct basic training and walkthroughs for partners on program guidelines, tools, and best practices. • Accurately log cases, update partner records, and perform necessary data entries in internal systems. • Identify recurring issues and provide feedback/suggestions to improve processes and partner experience. • Act as the “voice of the partner” within the organization, maintaining high customer satisfaction scores. 의료보험 제공 • Corporate Insurance, Inpatient (입원) & Outpatient (외래진료) 보험 항공표 제공 (협의) 휴가 12일