호텔 서비스원

• Korean Guest Relations Officer Responsibilities: • Guest Experience • Welcome, greet, and escort arriving guests, especially Korean-speaking guests and VIPs, ensuring a warm and personalized arrival experience. • Facilitate smooth and efficient check-in and check-out procedures. • Maintain a visible presence in the lobby to proactively engage with guests and offer assistance. • Build strong relationships with guests to enhance loyalty and encourage repeat business. • Bid farewell to departing guests in a courteous and professional manner. • VIP & Guest Services • Prepare VIP arrival amenities, welcome cards, key card holders, registration cards, and related documents. • Review daily VIP arrivals and communicate guest preferences or special requests to relevant departments. • Conduct pre-arrival room inspections for VIP guests to ensure rooms meet hotel standards. • Coordinate with Housekeeping, Front Office, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences. • Arrange flowers, fruit amenities, birthday cakes, and special amenities for VIPs, long-stay guests, honeymooners, birthdays, anniversaries, and guests requiring special attention. • Make courtesy calls to guests and provide follow-up services as required. • Visit sick guests when appropriate and coordinate amenities or medical assistance if necessary. • Guest Relations • Handle guest inquiries, feedback, requests, and complaints efficiently, ensuring timely follow-up and resolution. • Act as an interpreter and liaison for Korean-speaking guests whenever required. • Record and communicate guest preferences to enhance personalized service. • Ensure repeat guests are recognized and receive consistent personalized attention. ※ 근로 계약 체결 시 노동법 준수 여부, 서면과 구두 합의 내용 일치 여부 등을 유의하여 신중하게 진행하시기 바랍니다. • 월 급여 : Max : US$ 2,100 net (Subject to experiences) • 계약기간 : Definite labor contract for 1 year / Contract status : Single • 근무시간 : 8:00-18:00 (48 hrs/week) • 근무지 : Lotte Hotel Saigon – 2A-4A Tôn Đức Thắng, Phường Sài Gòn, Ho Chi Minh City • 연간휴가 : 14 days/year • 숙식 : Housing allowance : US$ 500 • 항공료 : 01 arrival air ticket from the point of hire 01 two-way ticket for annual leave after complete 01 year working with the company